Privacy Policy

    Last updated: October 2025

    Graimatter ApS (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://graimatter.eu or use any of our SaaS products and applications.

    1. Who We Are

    Graimatter ApS is a Danish software company (CVR: 45727920) specialized in SaaS and app development. We are the data controller responsible for your personal data when you interact with our website or use our services.

    2. Data We Collect

    We collect personal data in the following ways:

    a. Information you provide to us

    • When you contact us via email, contact forms, or support chat.
    • When you register for or use our software and services.
    • When you subscribe to newsletters or other updates.

    Examples:
    Name, email address, company name, user credentials, and any messages you send to us.

    b. Information collected automatically

    When you visit our website or use our apps, we may automatically collect:

    • IP address and device information
    • Browser type and version
    • Pages visited, time spent, and actions taken
    • Cookies and similar technologies

    This information helps us analyze site performance and improve user experience.

    c. Information from third parties

    We may receive anonymized analytics data from trusted service providers such as Google Analytics or advertising partners.

    3. How We Use Your Data

    We process your data to:

    • Provide and maintain our SaaS products and services
    • Respond to inquiries and provide customer support
    • Improve and personalize user experience
    • Send relevant product or service updates (only with your consent)
    • Comply with legal obligations and prevent misuse

    4. Legal Basis for Processing

    We process your data under the following legal bases:

    • Consent: For newsletter subscriptions and optional cookies.
    • Contractual necessity: To deliver services you have requested.
    • Legitimate interests: For improving our website, ensuring security, and analyzing usage patterns.
    • Legal obligation: When we are required to retain certain data by law.

    5. Data Retention

    We retain your data only as long as necessary to fulfill the purposes outlined above or to comply with legal requirements. When data is no longer needed, it will be securely deleted or anonymized.

    6. Data Sharing

    We do not sell or rent your personal information.
    We may share limited data with:

    • Service providers (e.g., hosting, analytics, email delivery)
    • Legal authorities, if required by law

    All third-party processors are GDPR-compliant and handle your data securely.

    7. Cookies

    Our website uses cookies to ensure basic functionality and analyze traffic.
    You can manage or disable cookies through your browser settings.
    For more details, please see our [Cookie Policy] (to be added).

    8. Your Rights (GDPR)

    You have the right to:

    • Access your personal data
    • Request correction or deletion
    • Withdraw consent at any time
    • Object to processing or request restriction
    • Request a copy of your data (data portability)

    To exercise these rights, please contact us via the contact form on graimatter.eu.

    9. International Transfers

    If data is transferred outside the EU/EEA, it will be protected by appropriate safeguards such as the EU Standard Contractual Clauses or equivalent legal mechanisms.

    10. Security

    We implement technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration.
    However, no system can guarantee absolute security, and you use our services at your own risk.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy regularly.

    12. Contact

    If you have questions or concerns about this Privacy Policy or our data practices, please contact us via:
    📧 info @graimatter.eu